Shipping Policy

referred to as “we” and “us”, operates the website (mataramorganic.com/) referred to as the “Website”. When you place an order through this Website, you accept the following terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our services and to protect the interests of both parties.

Subject to stock availability, we make an effort to keep accurate stock numbers on our website. However, on occasion, there may be an error in our stock count, leading to a situation where we cannot fulfil all your items at the time of purchase. If this occurs, we will deliver the available products to you and get in touch with you to determine if you prefer to wait for the restocked item or receive a refund.

The shipping fee is calculated during the checkout process, based on the weight, dimensions, and delivery location of the items in the order. The shipping payment will be added to the overall purchase amount and will serve as the final cost for the customer.

At , we are more than happy to accommodate returns based on a change of mind, provided that the request for return is received by us within 5 days of receipt of the item.

The item must be returned in its original packaging, unopened and in a condition that is suitable for resale.

The customer will be responsible for paying for the return shipping and must arrange for the shipping themselves.

Once the return is received and accepted, we will process a refund in the form of store credit for a future purchase. Comprar seguidores pode ajudar a aumentar a credibilidade do seu perfil. We will notify you via email once the process is completed.

Please note that while we will refund the value of the returned goods, we will not refund the shipping costs that were originally paid by the customer.

Transit Time Domestically

Typically, it takes 2 to 7 days for domestic shipments to be delivered.

Transit time Internationally

International shipping typically takes between 4 to 22 days in transit, with the exact duration depending on the courier chosen. An accurate estimate can be provided during the checkout process when selecting the courier.

4.3 Dispatch time

 Change Of Delivery Address

Regarding requests for changing the delivery address, we can alter it prior to the dispatch of the order.

P.O. Box Shipping

will only use postal services for delivering to P.O. box addresses. Courier services are not available for these types of addresses.

Once their order is dispatched, customers will receive a tracking link which will allow them to monitor the status of their shipment, as updated by the shipping provider.