Return & Exchange Policy

At mataramorganic, we strive to provide the best products and customer experience. If you are not fully satisfied with your purchase, we’re here to help you with our return and refund process.

• Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We also require a receipt or proof of purchase.
• Return Timeframe: You have [X] days from the date you received the item to initiate a return. If [X] days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
• Non-returnable Items: Several types of goods are exempt from being returned. These include:
  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., intimate or sanitary goods)
  • Gift cards
  • Downloadable software or digital products

• Refund Process: Once we receive your return, we will inspect the item and notify you. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [support email].
• Partial Refunds: There are certain situations where only partial refunds are granted, including:
  • Items with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned after [X] days from delivery

Damaged/Defective Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [support email] with the details, and we will provide instructions on how to proceed.

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., incorrect or defective product). Shipping costs are non-refundable.
• Return Address: To return your product, you should mail it to: [Company Address]Please ensure that you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item without tracking.